LR
Lee-Ann Rossouw
1 reviews | Active since Jul 2011
22 Feb 2018, 10:39
Ombudsman
This is the last time Vodacom blocks a paid up customer from utilising services. Next time I'm going to the Ombudsman. By denying me a service I have paid for you are de*****ing me. I have the emails, dates of phonecalls and proof of payments. Ball is in your court now Vodacom.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Feb 2018, 11:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Feb 2018, 11:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Feb 2018, 08:33Good day Lee-Ann,
We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Feb 2018, 08:33
Official
Good day Lee-Ann,
We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Vodacom Consumer Website Team
Best regards,
LR
Lee-Ann Rossouw's updateReviewer Update
27 Feb 2018, 08:59Your response is disappointing . Did not even take the time to verify my payments. Just another request to make payment arrangements - please resend me the invoice I did not make payment on so I can sort this out once and for all. The latest account statement sent by Theo does not even reflect the January payment which by the way I sent the proof of payment through to Moddy and pop@vodacom and ********** In which account is the money I paid in sitting? In some suspense account, collecting interest?
LR
Lee-Ann Rossouw's update27 Feb 2018, 08:59
Reviewer Update
Your response is disappointing . Did not even take the time to verify my payments. Just another request to make payment arrangements - please resend me the invoice I did not make payment on so I can sort this out once and for all. The latest account statement sent by Theo does not even reflect the January payment which by the way I sent the proof of payment through to Moddy and pop@vodacom and ********** In which account is the money I paid in sitting? In some suspense account, collecting interest?