M
Martin
1 reviews | Active since Oct 2021
18 Apr 2026, 14:34
Old router
Months of trying to get Vodacom to replace the broken router they still ignore the request and just close tickets. I don't know what to do with this retarded service
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
19 Apr 2026, 09:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Apr 2026, 09:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
M
Martin's updateReviewer Update
19 Apr 2026, 11:10Can't even replace the router because you people are to pathetic to have a call centre
M
Martin's update19 Apr 2026, 11:10
Reviewer Update
Can't even replace the router because you people are to pathetic to have a call centre
M
Martin's updateReviewer Update
20 Apr 2026, 12:25They renewed my contract promising to fix the broken router only to blatantly lie.
M
Martin's update20 Apr 2026, 12:25
Reviewer Update
They renewed my contract promising to fix the broken router only to blatantly lie.
Vodacom's replyOfficial
29 Apr 2026, 08:24Good day Martin
Our records indicate that your query was escalated to the relevant department and based on the feedback received, your new router will be delivered by our courier partner. A SMS will be sent with your tracking number.
Regards
Consumer Website Team
Our records indicate that your query was escalated to the relevant department and based on the feedback received, your new router will be delivered by our courier partner. A SMS will be sent with your tracking number.
Regards
Consumer Website Team
Best regards,
Vodacom's reply29 Apr 2026, 08:24
Official
Good day Martin
Our records indicate that your query was escalated to the relevant department and based on the feedback received, your new router will be delivered by our courier partner. A SMS will be sent with your tracking number.
Regards
Consumer Website Team
Our records indicate that your query was escalated to the relevant department and based on the feedback received, your new router will be delivered by our courier partner. A SMS will be sent with your tracking number.
Regards
Consumer Website Team
Best regards,
M
Martin's updateReviewer Update
29 Apr 2026, 10:58No feedback only another closed ticket.
Dear Vodacom Customer. Your service ticket with reference number EC-291E-2DEN12 has been closed. Thank you Vodacom.
Dear Vodacom Customer. Your service ticket with reference number EC-291E-2DEN12 has been closed. Thank you Vodacom.
M
Martin's update29 Apr 2026, 10:58
Reviewer Update
No feedback only another closed ticket.
Dear Vodacom Customer. Your service ticket with reference number EC-291E-2DEN12 has been closed. Thank you Vodacom.
Dear Vodacom Customer. Your service ticket with reference number EC-291E-2DEN12 has been closed. Thank you Vodacom.