1 reviews | Active since Jan 2014
Old compliants of overcharging ignored for 7 months
Hi Vodacom. I have complained bitterly about this already, with no response. You quoted me a total price for my 4 contracts on 29th June 2023, and then proceeded to charge me R40 more than your quote. This quote of yours was provided to me after the 1st June 2023 increase, yet you still added your backdated increase onto my next invoice, a month after the increase, without notification.
I have a recording from your direct employee guaranteeing and promising me that the price he quoted me is the full price I will be paying.
How can you not honor your promise and guarantees to your customers?????? I am appalled at your behavior.
Seeing as your R40 a month is more important to you than my loyalty, I will not do any further business with you after my contracts have finished. Please don't try to persuade me not to abandon you when I do, because it will be too late. Its a matter of trust. If you cannot keep your direct promises to me, and you choose to ignore me rather than rectify this blatant legal abuse, then I cannot trust you. Thank You and goodbye
You have not given adequate reply. You told me that the price difference was due to you annual increase on the 01st June 2023. I WAS QUOTED MY CONTRACT PRICES ON THE 29TH JUNE 2023 A MONTH AFTER THE INCREASES !!!! i AM SO ANGRY WITH YOU BLATANT DISREGARD FOR THE LAW AND FOR CHARGING ME A PRICE MORE THAN WHAT YOU QUOTED. I HAVE THIS QUOTE IN WRITING AND IN A RECORDED CONVERSATION!!!!!!But its okay, you keep your R40 a month and lose a loyal customer for over 20 years. Thats your choice. Just dont cry to me when I cancel all my contracts
You have not given adequate reply. You told me that the price difference was due to you annual increase on the 01st June 2023. I WAS QUOTED MY CONTRACT PRICES ON THE 29TH JUNE 2023 A MONTH AFTER THE INCREASES !!!! i AM SO ANGRY WITH YOU BLATANT DISREGARD FOR THE LAW AND FOR CHARGING ME A PRICE MORE THAN WHAT YOU QUOTED. I HAVE THIS QUOTE IN WRITING AND IN A RECORDED CONVERSATION!!!!!!But its okay, you keep your R40 a month and lose a loyal customer for over 20 years. Thats your choice. Just dont cry to me when I cancel all my contracts