***OL HAPPENS

Damn worst experience ever, my contract expired already in April 2025 , I kept paying it until around June 2025 I then called in to cancel, was told that I need to pay a cancelation fee which was fine and I paid it, yet the contract was never canceled they even assured me it was canceled, I called back in July because I kept receiving statements and invoices, so I wanted to know why the consultant I spoke to mentioned it was not canceled, which I then asked for it to be canceled again the and escalated further because it was now affecting my credit score which dropped by 13 points because of showing that I missed a payment, I spoke to a consultant by the name of Prabashnee, that mentioned she is canceling and escalating the matter further by email to the legal department so they can review my calls so that they remove the missed payments and the arrears that were on my name, I then decided to call today because until today which is the 09 September 2025, I have not received a single call or method of communication from any department of Vodacom, and guess what there was no escalation nor email sent by this Prabashnee consultant, confirmed by a consultant by the name of "JP", and so he apparently put through the cancelation order for me, just now at around 19h30 on the 09/09/2025 my wife just received a statement from Vodacom that shows she owes a balance and she just called in to cancele last month but nothing was done for her as well, so I decided to speak to the consultant after she spoken just to find out if the order for cancelation was put through and guess what ***Ol was done yet again, I just hope to get some assistance