1 reviews | Active since May 2013
Oh woe is Vodacom
<p>I purchased data for myself and my son over the weekend. Neither of our data has been activated. I called to enquire. The consultant could not assist and kept me hanging on the line with the excuse "sorry our system is slow". </p> <p>One of the largest companies in SA and they cannot execute a simple task like activate data. </p> <p> </p> <p>Should we not all move to MTN or CELL C.</p> <p> </p> <p>This is a recurring issue. Not the first time they are *********** with the same issues and their standard response is: we're sorry our system is slow and then you get cut off and receive an sms saying: we trust you've had a good experience with Vodacom. </p> <p>I can honestly say I have had only bad experiences to date. </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
The shocking thing is, inspite of the "computer generated / automated reply" above, Vodacom has still not called me and I still have no data. I have now, out of desperacy, gone into out of bundle rates. It is day light *******. My next step is the consumer board. I will not pay their ridiculous rates and I will not support Vodacom once my THREE contracts have run out. This is at least the third time they left me in this position over a weekend (in this case a long weekend)
I rest my case. It is the worst company to deal with.
The shocking thing is, inspite of the "computer generated / automated reply" above, Vodacom has still not called me and I still have no data. I have now, out of desperacy, gone into out of bundle rates. It is day light *******. My next step is the consumer board. I will not pay their ridiculous rates and I will not support Vodacom once my THREE contracts have run out. This is at least the third time they left me in this position over a weekend (in this case a long weekend)
I rest my case. It is the worst company to deal with.