Oh Vodacom, Vodacom; wherefore art thou Vodacom...!!?

A loyalty program is exactly what it say, it is. Therefore I see myself as a loyal Vodacom customer, but oh well, don't think Vodacom reward their loyal customers? Well definitely not with Vodabucks anyway!! I purchase a pair of sunglasses as a gift for somebody, whose birthday was on 21 June 2023. Till today I haven't receive any confirmation, or update, or anything else. That while the money was deducted the same day, 02 June 2023 from my account. And the full amount, not less the discount that I was promised. When I inquired at the Vodabucks customer relationship desk, I was told, not once once, but three times by three different agents, that I must be patient, it takes 7 to 14 days for your purchase to be delivered. One of them, even counted if off for me. Out of frustration I contacted the supplier, who informed me, they never received the order from the Vodabucks store. A lady there are now investigating what happened to my money and where the order end up. Everybody, make mistakes. My frustration is the hopeless service one get from Vodacom's helpdesks. Once in a blue moon, you strike it lucky and get somebody competent to help you, for the rest...I rather forever hold my peace!!