1 reviews | Active since Mar 2019
OH VODACOM! AWFUL COMPANY!
I have 3 cellphone contracts with Vodacom. On Black Friday I was contacted by a Vodacom salesperson. I was sold 3 (upgrade) cellphone contracts. I was sold 3x Samsung A33 phones (1x white, 1x peach, and 1x blue). I was sold 10GB data monthly with R185 airtime, all for R399 per contract. What I received was 2x black Samsung A33 phones, 2x contracts with less approx 250mb data/month and 19 minutes free calltime and i don’t know how many free sms’s. Nothing near to what was sold to me on the phone. And I am now stuck in a 24 month contract for each cellphone. **********. I have spoken to a customer care consultant more than a month ago, who promised to look into it and get back to me. Of course they have not gotten back to me.
I do not recommend doing business with Vodacom. Their customer service is terrible, and quite frankly, my latest dealings with them are, quite frankly, *****ulant on their part.
Thanks for your reply - I still await a consultant to contact me.
Regards
Thanks for your reply - I still await a consultant to contact me.
Regards
Your Sales Team did in fact make contact, thank you.
After investigating my case and finding in my favour, you promised to reinstate the original contract that was sold to me on Black Friday (aka NOVEMBER 2022).... still 5 months later, you STILL haven't reinstated this contract. I am still on the contract that the original call centre salesperson put me on incorrectly.
How much longer must I wait to get decent service from you, and for you to fulfill your promises to me? Very empty promises. It still costs me money over and above the (incorrect) contract amount to buy extra exhorbitantly priced data.
Absolute ******* company.
FED UP with your ****.
Don't buy Vodacom - anyone else but them.
Your Sales Team did in fact make contact, thank you.
After investigating my case and finding in my favour, you promised to reinstate the original contract that was sold to me on Black Friday (aka NOVEMBER 2022).... still 5 months later, you STILL haven't reinstated this contract. I am still on the contract that the original call centre salesperson put me on incorrectly.
How much longer must I wait to get decent service from you, and for you to fulfill your promises to me? Very empty promises. It still costs me money over and above the (incorrect) contract amount to buy extra exhorbitantly priced data.
Absolute ******* company.
FED UP with your ****.
Don't buy Vodacom - anyone else but them.