Hellopeter
Share Your Experience
AK
Aurelia K

1 reviews | Active since Apr 2018

21 Apr 2018, 12:19

Oh no, Oh NOVodacom

Unfortunately, because I am forced to work via Vodacom’s customer care, and getting no response, I am now using this forum seeking intervention from Vodacom’s CEO to resolve my complaint and rectify and reinstate my account.

Your ***** investigation and Customer Service are totally indifferent which now necessitated that I escalate this matter to you, the CEO as my last resort. I assume that it is either an inside job at Vodacom or inefficiency of a staff member to verify identity of a client.

I have sent e-mails to ********** but have received no response after the authentication response. I have sent it twice. No response.

I then visited a Vodashop on 19 April 2018 and a person by the name of Lucas phoned Vodacom in my presence.

I have then been advised to send a copy of my ID as well as an affidavit explaining the situation, which I have done. But, I have still not been contacted or received any response.

In a nutshell, I have not subscribed/migrated to a Smart S, and neither have I received new handsets. Two numbers have been **********ly upgraded on my account.

We are now approaching month end and I am appealing to you to assist me to resolve this matter urgently.

0
Replies (3)
Vodacom
Vodacom's reply21 Apr 2018, 16:41
Official

Good day

Thank you for making us aware of this issue.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 May 2018, 07:56
Official

Morning Aurelia,

As promised your matter has been resolved.

Regards,

Cassandra

AK
Aurelia K's update28 May 2018, 17:18
Reviewer Update
This whole story started on 21 April. Today, more than a month later ..... Yes, a consultant of Vodacom did contact me and addressed the crux of the ***** problem. On 8 May Vodacom posted that the problem had been resolved, even though I was still waiting for corrected invoices and statement as well as the name of shop where the ***** was committed. I asked several times since then for this and even stressed this week that I also need new invoices and a statement which is payable at the end of May. Only to be told "you don't owe us anything" and twice this week I was sent a JSP file (Java Server Page) as attachment that should contain a statement!. It is a joke...and very very strange .... Why don't you send me the invoices, statements or the name of the Vodacom shop where the ***** was committed.