OH MY I HAVE NEVER FELT SO BADLY TREATED IN MY LIF

Lost for words. i have been with Vodacom for OVER 10 Years and have roughly 6 devises with Vodacom and think of myself as one of their best customers..... i recieved a bill for R10800 (GIVE OR TAKE ) for the month of August and i queried this and they logged this with the investigations department. they tried debiting this amount a millon times after the query got logged making me looking bad with the bank. i then recieve a call from the collections department to say that they can CLEARLY see the account is under investigation but if i want to stay connected including the number of the dispute i will need to allow them the take the monthly amount of R2900 give or take which they then willing debited from my account this amount includes my monthly data usage for my phone. Low and behold they STILL blocked my account how can you do this ????? when i aksed they said while my account is been investigated they can do nothing it have already been 3 weeks under dispute so you now tell they cant tell me when my line will be reinstated because they dont know when the dispute will be resolved really i am never going to do buz with Vodacom they are a bunch of &^%$ i will go to Cell c