Oh my GOD

OH MY GOD - DO NOT TOUCH VODACOM FIBRE. THEY LIE ABOUT THE SLA TIME AND THEY DIDNT GIVE ME THE BACKUP LTE UNTIL THE FIBRE IS INSTALLED EVEN THOUGH ITS IN THE CONTRACT THAT I SIGNED.

WHEN I QUERY IT THEY SIMPLY SAID THEY HAVE NO RECORD OF THE ORDER EVEN THOUGH I HAVE THE PHYSICAL COPY WITH ME.

SLA BEFORE YOU SIGN UP THEY SAY IS WITHTIN 21 DAYS. AFTER YOU SIGN UP ITS ALL OF A SUDDEN 1 TO 2 MONTHS.

BUT WAIT THERE IS MORE THATS THE TIMELINE FROM THE TIME THEY LOG A TICKET WITH THE INSTALLER.

BUT WAIT THERES MORE - THEY DONT LOG A TICKET WITH THE INSTALLER UNTILL YOU ASK THEM TO LOG A TICKET WITH THE INSTALLER AFTER BEING MORE THAN HALF AN HOUR ON THE PHONE WITH THEM EATING UP YOUR AIRTIME.