Hellopeter
Share Your Experience
JZ
Jen Z

1 reviews | Active since Aug 2017

05 Aug 2017, 13:21

Oficially the worst service provider

<p>Vodacon has been the biggist dissapointment. Not only are you cheated out of airtime and data. They now provide a data option just to take it back in seconds. And this is not about the sorry excuse of double data deals thats ridiculous and in n way benefitial since its only available on small packahes that actually ends up costing more. </p> <p> </p> <p>I am referring to the just for you offers. Its not the first time where a just for you offer is available on the j4u menu, then the minute you go load airtime to purchase the j4u package, and go back to the menu to get the package , its miraculously gone. Ive honestly had it with this joke of a network that provides NO CUSTOMER SERVICe' .</p> <p> </p> <p>Definitely switching networks as soon as the last airtime purchase is used up. </p>

0
Replies (2)
Vodacom
Vodacom's reply06 Aug 2017, 06:01
Official

Dear Customer,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites

JZ
Jen Z's update23 Aug 2018, 21:33
Reviewer Update
I have had problems Since the first month into this contract, with data disappearing or getting night owl data taken off anytime data when downloading between 12 midnight to 4am hours. For a while there hasn't been issues and I stopped monitoring my data use to make sure I'm not cheated again. But here we are As you can see on the attached images, less than a month ago I had over 45GB anytime data and 56 GB night owl. In 20 days my data vanished leaving me with 0GB anytime data and still the full night owl data. My data manager shows that I have not used more than 27 GB and of that 9 GB was night owl data. I now have no data to use. This is absolute nonsense. I pay you every month and don't see me neglecting and steeling from you by only paying half my monthly installments so why on earth are you cheating me. I expect this sorted urgently. No 48 hrs waiting period nonsense you always spin as procedure. You didn't wait 48hrs to mess up my account and cheat me out of my data. Correct my account by giving me what I am paying for. It's not the first time. I'm sick of it. Its a breach of contract so maybe I should just stop paying you for the rest of the contract period and move over to a more honest network, since you are the one breaching the contract between us first. How do you expect to keep clients like this. Furiously angry