IB
Iskra B
1 reviews | Active since Jun 2021
22 Aug 2022, 08:42
Offline for a week now
Tell me why our fibre has been off since last Tuesday, after numerous calls from the account holder as well as myself and my husband it is still off after many promises of fixing it. Terrible service, would not recommend to anyone who wants the service they are actually paying for
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Replies (2)
Vodacom's replyOfficial
22 Aug 2022, 09:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2022, 09:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Aug 2022, 08:56 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, the fibre line is up. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Aug 2022, 08:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, the fibre line is up. Regards Consumer Website Team
Best regards,