Offline for 3 Days!!! No airtime!!!!! Airtime disappears!

<p>i have received pathetic assistance from Vodacom with my contract once again.</p> <p>Towards the end of July. I loaded airtime on 3 seperate occasions, only to find out i have a zero balance when i check my account.</p> <p>I use an iPhone, and all my apps were turned off under Cellular Data.</p> <p>Only 1 app was opened which was whatsapp.</p> <p>I spend 80 percent of the day in a wifi zone. The other 20 percent of the day...i am barely on my phone and only use whatsapp.</p> <p> </p> <p>I went to bed on the 31st of july with a balance of R27, knowing that my benefits will kick in on the 1st of the month.</p> <p>when i checked my balance on the morning of the 1st August...there was a zero balance.</p> <p>How can there be a zero balance when i would have just received my benefits for the month and my phone was not in use, all apps was turned off.</p> <p> </p> <p>This was the 4th month in a row, that i experienced this with vodacom, and it always happens towards the end of the month.</p> <p> </p> <p>i called in to customer care, but advised that i need to switch my mobile data off completely even if im in a wifi zone.</p> <p>I did explain that the only app that is turned on is whatsapp, and even if the wifi goes down and my phone switches to mobile data, my phone cannot use up all the airtime if on using whatsapp.</p> <p>The advised that mobile data needs to be switched off when using wifi....like ***!!!!</p> <p> </p> <p>Then when i told them i need this to be sorted out ASAP, they say you have to wait 3 working days to get a response.</p> <p>I am sitting without a phone for the last 3 days, and i have a pregnant wife who i need to see to and commuincate with!!!!</p> <p> </p> <p>Vodacom customer care has the audacity to tell me that if i need to communcate with her i need to load airtime.</p> <p>I explained that i keep loading airtime and it keeps going away....But their response was....I have to wait 3 working days!!!!!</p> <p> </p> <p>This month it was R315 airtime with data that has disappeared.</p> <p>As well as R180 from last month.</p> <p> </p> <p>This is extremely frustrating!!!!</p> <p> </p>