HD
Horst D
1 reviews | Active since Aug 2019
08 Nov 2019, 09:12
offline due to lazy Vodacom
A smashed display needs up to 21 working days to be repaired. in other countries it takes 1 hour. Why is Vodacom so customer unfriendly? is someone offline for up to 1 month because of your ignorance ?
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Nov 2019, 09:29Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Nov 2019, 09:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Nov 2019, 08:37Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, Your query has now been resolved. Regards Consumer Website Team
Vodacom's reply15 Nov 2019, 08:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, Your query has now been resolved. Regards Consumer Website Team
HD
Horst D's updateReviewer Update
15 Nov 2019, 09:01I got a tel.call from vodacom. A typical proof of ******** company which repeats the Status not more. They are in South Africa not somewhere else in the world, so they can’t provide a different service. That is poorest ! Borrowing applicances for the waiting period ? No, why, this is South Africa, where provider can be able to care a s*t about a period of up to 4 weeks.
And no, the query is not resolved,the mobile is repaired but the s*t Service still remains. This attitude is only responded with the boycott of those companies....
Vodacom, I herewith cancel my contract to the earliest possible day !
And no, the query is not resolved,the mobile is repaired but the s*t Service still remains. This attitude is only responded with the boycott of those companies....
Vodacom, I herewith cancel my contract to the earliest possible day !
HD
Horst D's update15 Nov 2019, 09:01
Reviewer Update
I got a tel.call from vodacom. A typical proof of ******** company which repeats the Status not more. They are in South Africa not somewhere else in the world, so they can’t provide a different service. That is poorest ! Borrowing applicances for the waiting period ? No, why, this is South Africa, where provider can be able to care a s*t about a period of up to 4 weeks.
And no, the query is not resolved,the mobile is repaired but the s*t Service still remains. This attitude is only responded with the boycott of those companies....
Vodacom, I herewith cancel my contract to the earliest possible day !
And no, the query is not resolved,the mobile is repaired but the s*t Service still remains. This attitude is only responded with the boycott of those companies....
Vodacom, I herewith cancel my contract to the earliest possible day !