Offline Dec 8 - 22.... Reconnected.. Offline AGAIN

My battle with Vodacom Fibre service is so frustrating. In Dec i was offline from 8th - 22nd. And I was billed the full amount Its Jan and ive been offline for 2days now. The previous Tech that fixed my issue in Dec permitted me to call him when i have issues going foward. I called him when I lost connection... He promised to come check the issue on 11th. But now he is not taking my calls. Every month there is something. And they keep billing me a full amount despite not being served the whole month. I have a small business which relies on me being connected in order to service my clients. I also work from home (9-5)

This is highly frustrating. And unfortunately no other service provider can assist in my area.Am stuck with this joke