DB
Dollie B
1 reviews | Active since Oct 2019
05 Jul 2022, 12:41
Offering incorrect deals to customers
I received a call from a agent to offer me a migration option on 2 off my contracts. Promise and said monthly fee will be less that I am paying currently. Shocking now I am paying double. trying to sort this out from the 01.07.2022 and agents assist is just saying sorry we can change this back only from month end. Are they not suppose to listen to there recordings? I do not know how to fix this. They need to rectify my plans and my billing asap
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Vodacom's replyOfficial
05 Jul 2022, 14:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jul 2022, 14:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team