Offering an Amazing Product with NO deliverance!!!
<p>Two months ago and outsource company representing Vodacom contacted me offering me this amazing 5GB package with free delivery of the modem @ R199x 24 months. Thought this was awesome cause I spend a fortune on data. Anyhow, provide my work address( where ALL my courier delvierance gets delivered too) and get told should be delivered within 5-7 working days. So I wait a week, 2 weeks pass and by the 3rd week I call Vodacom to check up on this delivery. I get given a RAM tracking no to check on the status, only to notice accoring to RAM this delviery was attempted several times however I was either never available on my landline (which I never provided) or it was an incorrect delivery address.</p> <p> </p> <p>Frsutrated at this stage as I was never contacted, I am advised this irder is now cancelled I need to re-apply. So I do just that only to be waiting AGAIN. A week past and I call Vodacom again, only to be told the EXACT same thing. I check with RAM what contact details they ahve for me, apparently Vodacom gave them my all other numbers other then MY cell no,hence they could never reach me!</p> <p> </p> <p>So the 2nd delivery never happened. Called Vodacom again to speak to the Team leader now, obviously they never available. Was promised they will call back, 10 days pass and still no call back. Eventually last week, 6 July 2017 I called again and was conntect to Team Leader Phiso, promising that this delivery will go smoothly ( keep in mind I had to re-apply for this Data Bundle offer a FOURTH time) and should be delivered the next day...a week later now and STILL no delivery...SERIOUSLY VODACOM!!!</p> <p> </p> <p>It's been an ongoing frustrating battling to get a delivery done for a service YOU are offering me...and I am STILL waiting, 8 weeks later...BEYOND RIDICULOUS!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Farieda,
I hope we resolve this matter swiftly.
Have a great weekend.
Regards,
Cassandra
Dear Farieda,
I hope we resolve this matter swiftly.
Have a great weekend.
Regards,
Cassandra
Well Still waiting for the Supervisor to call as you metnioned...due to my past experience i am very skeptical
Well Still waiting for the Supervisor to call as you metnioned...due to my past experience i am very skeptical
Stil have not receive any follow up call from any Team Leader regarding this.
Stil have not receive any follow up call from any Team Leader regarding this.
DAY 5...and still no word from Vodacom!!!
DAY 5...and still no word from Vodacom!!!
Mmm...so an entire 10 days has past and AGAIN no Service delivery from Vodacom!!!
Still waiting for someone to call me back as promised by Cassandra...Wow, unbelievable!
Clearly they do not care about their Customers as their claim!
Beyond disappointing!!!
Mmm...so an entire 10 days has past and AGAIN no Service delivery from Vodacom!!!
Still waiting for someone to call me back as promised by Cassandra...Wow, unbelievable!
Clearly they do not care about their Customers as their claim!
Beyond disappointing!!!
