Offered early upgrade and get charged for two handsets with no warning then get a phone with less specs to promote their business

Good day. My issue was that it isn't made clear by vodacom about paying two head sets at once, you just presume customers will know about it, there is no warning that you still have to pay the handset for 24 months so if you take out another contract with a handset 3 months before your first contract is up you will have to pay for the both for 3 months. You just presume customers know everything and according to your agent I should ask for a quote before hand and then it should say on there what I would pay. How would I know that? I have never asked for a quote before, you see a deal been offered and you take it. Would it be so difficult for a sales consultant or your online store to give a warning to customers beforehand? Your records are wrong then because before the hello Peter consualant called me the customer care line agent couldn't explain to me why I was paying for two just that this should be the last month. Thrid of all the dual Sim card function been taken away from my phone the Huawei p20 was explained to me the second time as it's for insurance purposes because your insunace is done through a 3rd party so to stop confusion of using another sim card and then claiming that you order them without it, yet you don't advertise that you have taken this function away from its specs and you could also just advise customers when they take the insurance that they have to use the sim card insured with the phone which surely you tell your insurance customers when they take out their insurance. Interesting thing is though I found an ad to get a contract phone from game with a dual sum card through vodacom? So doesn't this explanation apply to other phones?

The fact at the end of the day that Vodacom isn't transparent with their customers is what disaapointed me most.

https://mybroadband.co.za/news/cellular/277865-dual-sim-smartphones-in-south-africa-mtn-and-vodacom-are-not-interested.html

Both MTN and Vodacom can't give clear reasons to why they disabled this feature

And you certainly don't make it clear to your customers that you have done so

So to customers out their if you want a dual sim card enabled phone then look at Cell C because my husband with with them and his P20 is fine, not disfigured like with Vodacom

Sorry meant to say prepaid phone through vodacom from game with a dual Sim card. Obviously prepaid get all the perks but contract customers don't and get locked into a contract