PV
Petrus V
1 reviews | Active since Nov 2020
18 Feb 2021, 00:24
Offer charged by Vodacom
I Petrus Johannes Visser lodged a complain with vodacom about my account with them. I queried about my acounts that they double charge me and that thete are bundle on my accounts that I don't know about. There was a lady that tried to help me but failed to resolve my issue. I stapped to pay them last year because there was a problem on my accounts with them and they failed to resolve my problem. My normal payment to them was about R689 a month. So I need them to reverse the double charges and the bundles added to my accounts and give me my true amount that I need to pay. So I can pay it. and then I need my numbers to be re-oppened. As I am to pay them about R2000 and not R16800.
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Vodacom's replyOfficial
18 Feb 2021, 07:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Feb 2021, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PV
Petrus V's updateReviewer Update
19 Feb 2021, 09:49As I explained to the lady. I cannot recall with what number I called. But I fid managed to get sn email that I send to you. I forwarded it to you. So I exspect from you to do a full investigation to why my account has double charges on it an then why there are bundles loaded to sum of my other numbers that I didn't realy use any more. Also the lady said that my account/numbers was locked and was not to go up. I stoped paying due to the fact that my account was not correct and no one could help to fix it. As you will see, I am/was a good customer of you and did not expect this error from you. So you have to reverse all the double charges, arears added to my accounts from Feb 2020 till now. Bundles added to my accounts that I did not authorized. And come back to me with the correct amount to pay. Also end my contacts that has ended.
PV
Petrus V's update19 Feb 2021, 09:49
Reviewer Update
As I explained to the lady. I cannot recall with what number I called. But I fid managed to get sn email that I send to you. I forwarded it to you. So I exspect from you to do a full investigation to why my account has double charges on it an then why there are bundles loaded to sum of my other numbers that I didn't realy use any more. Also the lady said that my account/numbers was locked and was not to go up. I stoped paying due to the fact that my account was not correct and no one could help to fix it. As you will see, I am/was a good customer of you and did not expect this error from you. So you have to reverse all the double charges, arears added to my accounts from Feb 2020 till now. Bundles added to my accounts that I did not authorized. And come back to me with the correct amount to pay. Also end my contacts that has ended.
PV
Petrus V's updateReviewer Update
28 Sept 2021, 03:45As of my last review. Vodacom is now claiming that I owe them R35000. This is really rediculis. They can not solve my problem that i have with them. Spoke to Several people, send email up and down. The lastlady said shec an see that my account is wrongly charged. Will send it up to be fixed. Till today I am waiting for the correct invoice. The last invoice received in June said 0 balance. Now they handed me over because they can not do there job. Not cool at all Vodacom.
PV
Petrus V's update28 Sept 2021, 03:45
Reviewer Update
As of my last review. Vodacom is now claiming that I owe them R35000. This is really rediculis. They can not solve my problem that i have with them. Spoke to Several people, send email up and down. The lastlady said shec an see that my account is wrongly charged. Will send it up to be fixed. Till today I am waiting for the correct invoice. The last invoice received in June said 0 balance. Now they handed me over because they can not do there job. Not cool at all Vodacom.