Off line with contract
<p>Is it possible for Vodacom to be competent and sort out my line? Off line since 1 November and then line open in morning just to be closed after 12 hours. Every single agent has the same story: escalating query, sending to account and solutions department BUT NOTHING is resolved since 1 November 2016. It is already 10 days. I have already spoken to 8 consultants and send 8 mails.</p>
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Vodacom's replyOfficial
11 Nov 2016, 09:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Nov 2016, 09:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,