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Pearl M

1 reviews | Active since Nov 2022

12 Jun 2023, 13:46

**** of a company!!!

My experience of this company is absolutely pathetic. Added a 10gig data bundle on my sim card WITHOUT MY CONSENT which resulted in 3 months of R288 debited from my account! I was sent from pillar to post to cancel it, then was told it was cancelled and I would receive a refund which was a lie as I am still waiting on my refund and not everything was cancelled as there's an invoice of R3 that has now came through. PLEASE GIVE ME MY REFUND AND CANCEL E.V.E.R.Y.T.H.I.N.G ON MY ACCOUNT!!!!!!!!!!!!!

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Replies (1)
Vodacom
Vodacom's reply12 Jun 2023, 16:03
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team