Oder ref ***2 contract number ***

On the 8th September 2015 My 82 year old mother was contacted by a Vodacom agent advising her that due to her long years as client she is entitled to a free gift of a tablet. . The tablet was delivered on the Thursday (10 September). I took it on myself to find out wat this was about and went to the Vodacom Shop at the Irene mall. Only to discover a new contract has been loaded on my mother's name. When I discussed this with her she told me she \strongly advised the consultant that she does not require or want additional charges on her contract."I called the Vodacom call center and was finally put through to a Nomie who logged a call. I requested the call with my mother be forwarded to me so that I could determine what was said. (I Have Power of authority to manage this account as My Mother is 82 and does not always understand the technical jargon) On the 15th September I received a SMS requesting I call Sasha at the MONDO team regarding the investigation. I called twice"