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Puleng M
1 reviews | Active since Sept 2017
25 Mar 2025, 09:44
odacom
My son's forgot his phone in a different province in December and in January when he got his phone it fell in a pool, I took in to the Vodacom Shop in January and I was told my insurance will be rejected as the phone was not updated, they advised I request insurance docs and update the A25 phone which I did, My son lost his phone and I submitted a claim and it was rejected. My insurance is up to date. I called yesterday and spoke to Neo Katobane , Constance Mhlanga who tried transferring me to a team leader but call was wrapped, I spoke to Dylan Isacs who dropped the call and Cleo Baxtor who told me that the team leader will call me back and they never did. Today I spoke to Sethu and transferred the call to Keonetswe Pule and I explained the situation but could not assist. VODACOM IS BULL****TING ME, MY PREMIUMS ARE UPTO DATE BUT THEY TELLING THAT MY CLAIM IS REJETED.
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Replies (2)
Vodacom's replyOfficial
25 Mar 2025, 09:56 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Mar 2025, 09:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Mar 2025, 07:22 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per telephonic conversation on 2025-03-27 at 09:14:07 we have requested further updates from teh Insurance Team, and the feedback reads as follows which was also communicated to you via email:
The outcome of our investigation into Puleng's claim. Following a thorough review, we found that Puleng's device usage stopped on 7 December 2024, and the device was damaged in January 2025. According to Puleng she could not book the device in for repairs as she was advised to first update her policy. Our records show that Puleng contacted us on 9 December 2024 to request an update, and we sent them the Change of Cover forms to update their policy. However, the completed form was only returned on 27 January 2025, Puleng did not attempt to book the device in for repairs from 27 January 2025 until 10 March 2025 when the device was lost. As a result, Puleng's claim does not meet two key policy requirements:
Regards Vodacom Consumer Website Team
The outcome of our investigation into Puleng's claim. Following a thorough review, we found that Puleng's device usage stopped on 7 December 2024, and the device was damaged in January 2025. According to Puleng she could not book the device in for repairs as she was advised to first update her policy. Our records show that Puleng contacted us on 9 December 2024 to request an update, and we sent them the Change of Cover forms to update their policy. However, the completed form was only returned on 27 January 2025, Puleng did not attempt to book the device in for repairs from 27 January 2025 until 10 March 2025 when the device was lost. As a result, Puleng's claim does not meet two key policy requirements:
- Usage on the device for at least 7 days prior to the date of loss.
- Submission of a claim within 30 days from the date of damage.
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Mar 2025, 07:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per telephonic conversation on 2025-03-27 at 09:14:07 we have requested further updates from teh Insurance Team, and the feedback reads as follows which was also communicated to you via email:
The outcome of our investigation into Puleng's claim. Following a thorough review, we found that Puleng's device usage stopped on 7 December 2024, and the device was damaged in January 2025. According to Puleng she could not book the device in for repairs as she was advised to first update her policy. Our records show that Puleng contacted us on 9 December 2024 to request an update, and we sent them the Change of Cover forms to update their policy. However, the completed form was only returned on 27 January 2025, Puleng did not attempt to book the device in for repairs from 27 January 2025 until 10 March 2025 when the device was lost. As a result, Puleng's claim does not meet two key policy requirements:
Regards Vodacom Consumer Website Team
The outcome of our investigation into Puleng's claim. Following a thorough review, we found that Puleng's device usage stopped on 7 December 2024, and the device was damaged in January 2025. According to Puleng she could not book the device in for repairs as she was advised to first update her policy. Our records show that Puleng contacted us on 9 December 2024 to request an update, and we sent them the Change of Cover forms to update their policy. However, the completed form was only returned on 27 January 2025, Puleng did not attempt to book the device in for repairs from 27 January 2025 until 10 March 2025 when the device was lost. As a result, Puleng's claim does not meet two key policy requirements:
- Usage on the device for at least 7 days prior to the date of loss.
- Submission of a claim within 30 days from the date of damage.
Regards Vodacom Consumer Website Team
Best regards,