Obtaining a new contract

1. I cannot understand why is it that I cannot get just good service from the sales call centre. I have been dealing with a store regarding a new application and they couldn't assist with the phone (pertaining to the deal I had seen) due to low stock or warehouse being unable to deliver. I called online store who has stock and wanted to proceed and I was told that application is pending cancellation from the store and I must call back. Firstly why can no one be proactive and actually call ME BACK as a customer and show some interest in my sale. I have had to run around for over a month to get a new phone from vodacom and I could simply have gone to any other operator. Further, then the processes make one feel like a ******** including the attitudes of the staff - understandably you are trying to avoid such however this should be in a manner friendlier to a potential good standing client?<br> 2. Further, I also want to address the issue consultant woman from Eastgate with bad attitude who couldn't have been bothered when I walked in and continued on her phone and gave me a look that left much to be desired and questioning why she still worked there? Please help, all I need is a phone.