Obstructive defiance to resolve Vodacom's own mistake

<p>In December 2016, I called Vodacom to complain that my monthly debit order for my recently renewed contract included a handset, which IT DID NOT. So, Vodacom is *****uently debiting my bank account for a product which I neither requested, nor have in my posession.<br /><br />Since then, I have sent multiple email support requests to rectify Vodacom's own error. Every time I receive the same defiant response from subsequent representatives, to both prove my claim and verify my account details, which I have on several occasions (in the same email thread!). This is totally unacceptable! Vodacom's representatives are either highly ***********, or are following a very clear internal policy of delaying the resolution of an error which they are responsible for. All my details are on their system and have been for many years. <br /><br />Vodacom needs to admit their fault, rectify the situation and stop their delaying tactics.</p>