Obstructive cancellation procedure

Vodacom... next stop CPA ombudsman... you are obstructive in allowing customers to cancel. I have tried telephonically and requested cancellation procedure and confirmation in writing. Did not receive it. So I emailed customer services last week. No reply. You sold me a dud service and I am sick and tired of being duped by you. Your fibre service is fine when it works but its a disaster when it doesnt, i want to go back to wireless. But you do everything in your power to prevent me from cancelling. This is your last warning. Next step ombudsman. Even AI confirms that you are obstructive I think its time you get taken on.