GV
Graham V
1 reviews | Active since Jul 2021
02 Jul 2021, 08:54
Obstinate Vodacom
I have been trying to cancel a data bundle for four years. In-store, in app, call center, at time of upgrade, etc. Either I received verbal confirmation it's cancelled, or I'm met with frustration. The following month I'm debited again.
Where to?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Jul 2021, 11:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Jul 2021, 11:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Jul 2021, 16:46Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, query has now been resolved and your reference number is *** Regards Consumer Website Team
Best regards,
Vodacom's reply07 Jul 2021, 16:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, query has now been resolved and your reference number is *** Regards Consumer Website Team
Best regards,