OBF within same day of buying phone -

I have been a loyal vodacom Customer for close to 15years. on Friday 11 december at 3pm i was inside the Rosebank Mall Vodacom converting my prepaid number to contract and getting a Samsung Galaxy S6 for my contract. i did a sim swap and was told my new nano sim would be active within 2hrs when i left the store around 6pm. Around 8:30pm i turned on my new contract phone and all was fine for 30mins. the phone froze and started to heat up for close to an hour. I went to Rosebank to report it on saturday. i was told to log a OBF phone for a 7day repair process.<br> <br> I have just been to vodacom rosebank AGAIN today. The manager Leah was at church. the consultant did not know the head office number. i have been told i will only get a phone next week friday. This a nightmare. Inconvenience. i want to leave vodacom after this. I dont have a phone. I need my phone for my job. i have felt humiliated and undermined for telling the consultants that the policy states that i should get a new replacement phone if i have reported my issue within 7days. PLEASE HELP! Very unhappy loyal client.