LH
Leon H

1 reviews | Active since May 2015

22 May 2015, 17:03

OBF to be repaired

I recently upgraded my phone to an S6, 5days ago. The phone has been using an abnormal amount of battery and I went to vodacom and was told by them that it is normal for a samsung phone to have only about 6-8 hrs battery life on a full charge. After fighting with them about it they said there is nothing they can do and if I have a problem I need to go to the samsung store. Went to the samsung store and they said they do not support vodacom branded phones. Took me a while of back and forth arguing to get someone there to help me, which they eventually did.<br> <br> They tested the phone and after about an hour of testing I was told the phone has high sleep current and it is an OBF and I need to return it to vodacom.<br> Went back to vodacom and was now told that with OBF they need to send the phone away for repairs (not acceptable) and I will be stuck with an old phone that does nothing of note and paying a hell of a lot of money for it.<br> As I understood it with OBF if anything is wrong I get a new phone, not I wait for 10-15 days for vodacom to repair it.<br> <br> This is highly unacceptabe and ridiculous.<br> <br> Leon Hall

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Replies (1)
Vodacom
Vodacom's reply23 May 2015, 13:22
Official
Hello Electroleon,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,