1 reviews | Active since May 2015
OBF to be repaired
I recently upgraded my phone to an S6, 5days ago. The phone has been using an abnormal amount of battery and I went to vodacom and was told by them that it is normal for a samsung phone to have only about 6-8 hrs battery life on a full charge. After fighting with them about it they said there is nothing they can do and if I have a problem I need to go to the samsung store. Went to the samsung store and they said they do not support vodacom branded phones. Took me a while of back and forth arguing to get someone there to help me, which they eventually did.<br> <br> They tested the phone and after about an hour of testing I was told the phone has high sleep current and it is an OBF and I need to return it to vodacom.<br> Went back to vodacom and was now told that with OBF they need to send the phone away for repairs (not acceptable) and I will be stuck with an old phone that does nothing of note and paying a hell of a lot of money for it.<br> As I understood it with OBF if anything is wrong I get a new phone, not I wait for 10-15 days for vodacom to repair it.<br> <br> This is highly unacceptabe and ridiculous.<br> <br> Leon Hall
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