OBF rejected

On the 21st of May I received a Samsung A5 handset from Chatz Wellington. I took the phone back to them on the 27th of May, complaining that 7 out of 10 calls people struggle to hear me. I was told that they need to send in the phone with its box and all the accessories in for OBF because it was still within the first seven days. After about a week I got told that the OBF was declined, no fault found. They wanted to send my phone back without fixing it. I cannot accept this as I handed in a spotless phone within the seven day period. Why would any person of sane mind sent in a phone that has no problem only to receive exactly the same phone back?<br> <br> I have tried to phone Vodacare, but got nowhere. The CLO have tried, but got no results. I use my phone for business purposes and can't use a phone that will let me down. How long did the OBF dept test the phone? I cannot believe that I had so many problems with the phone yet Vodacare couldn't replicate it. Nobody wants to buy something new that is faulty. Our business has had lines with Vodacom dating back to 1995 and my own number has been on contract since 1999. We have been a loyal customer who deserve better treatment. Awie Nortje<br>