obf policy ripoff

<p>I am outraged by the service PR lack of service I received at the vodacom store in PNP picbel centre. Last week Wednesday I purchased a handset cash. Thursday the handset was freezing and I returned to the store the Friday morning only to b told by Kim the sales assistant that she needs o send the handset to jhb for evaluation. The handset is 2 days old and vodacom cudnt care less...nvm the amount of money I spend monthly or that iv been a loyal customer for years. I was then told that they would eiyer repair it o replace it with a refurbished handset....I was appalled. I didn't have a replacement handset so Kim said. Cud come back by Tuesday as that's wen my obf period ends....I went back today and now the handset is completely useless as its frozen which Kim and the manager could clearly see. Kim did not explain the obf policy or anything regarding the warranty. John the manager gave me a speech that sounded scripted and basically told me that I cudv dropped the fone even tho he stated that he can see the handset is useless n there is no damage to it.....vodacom can take my money easily but con customers when they sell faulty handsets.....I will be taking this further.</p>