OBF Issue

I upgraded my cellphone the 1st of april. They told me i have 7 days in order to claim for OBF.<br> From day 1 i had problems with this phone. I sent an email to Christelle explaining everything, but she was not there so Bianka had to take over.<br> Today(7th) the phone was brought to vodacom wellington. <br> Now even though this is an OBF, i have to wait 7-10 working days to get another phone and have to borrow other peoples phones to get through the day.<br> I asked if i could speak to the owner of the shop, but i was told they can't give me his info. Not even his mail address. Clearly he does not care about his clients if he does not even want to speak to them. They told me they could only forward what i said to the owner. Now i have to wait until he decides to respond. I want this issue sorted out as soon as possible.<br> <br> <br> <br> <br>