OBF Iphone 5s device not working

On the 29th December 2015 upgrade was done with Vodacom 4u Midrand Vodaworld.<br> 31ST December an e-mail was set to Richard Dhlamini (dealer who did upgrade) advising device is not working, no feedback from him.<br> 2GIG MONTH to month data bundle was supposed to be added on the line till todate data bundle is not active.<br> On the 4th January 2016 phone was returned as it was not working and told it needs to be taken to Vodacare for OBF assessment.<br> On the 14 January 2016 after numerus of e-mails sent for follow up on OBF no feedback was received.<br> I called Vodacare and was advised device was returned to the Vodacom 4u Midrand Vodaworld on the 7th JANUARY 2016 ALREADY.<br> And no one has contacted me to provide feedback as device pin was needed in order for the Vodacare to check the device.<br> After going to the store twice on the 14th at 4pm im told to come and unlock the pin as they have the phone with them.<br> On the 22nd January im told the Vodacare has replaced the device and I can come to collect.<br> I advise that I no longer want the device Iphone 5s and a dealer cancel should be done as device was brought back with in 7 days of purchase date.<br> Richard on the 27th tells me this can't be done as it'