OBF inconvenience

I took out a new contract for the Sony M4 Aqua at this branch on the 19th of November. They did mention that they have experienced problems with that model with other customers. The phone crashed after it performed a software update within 2 days of having the phone. I took it back to them and and they said it should be about 10 days until I get the phone back. It has been 15 days and not once have they contacted me. I called them and they just say there is no stock of the phone at head office! I need to replace the current broken phone I have that does not work without being connected to a charger which is frustrating me to death!<br> <br> Why does Vodacom put a phone on special if the entire country has been experiencing problems with that phone? Selling broken goods on a contract? ***!!? What if the new phone I get breaks too? Then I sit paying for 2 years on a phone that was broken when I bought it!<br> <br> This has been a hell raising experience. I cannot stand this incompetence displayed by a company I have supported for over 6 years! Seriously! I would expect this kind of *** from MTN as I have in the past. (FYI I ****ing HATE MTN!) <br> Please don't let me down Vodacom. You are our only hope!