OBF for iPhone 6 taking over a month.

I got a brand new iPhone 6 at a Vodacom store, everything seemed perfectly fine. But I found that the loudspeaker wasn't working on the phone, this is way before the 7 day period. I return my phone to the Vodacom store they verify it is an OBF.

It has been a month now without a new phone. No one has contacted me to when I will receive a new phone, every time it has been me phoning them to ask about my phone and they still want to give me attitude for a phone I paid over R6000 for upfront.

I want a refund or a new phone. Vodacom stuff have been horrible and uniformed, no-one being able to tell me anything about my situation, just that they are out of stoke, not knowing when they will be stock. They they can do is let me know when they will receive stock so I can properly prepare for how I am without the smart phone.

I need a smart phone for work as my old phone is about to die anyday.

This is the last time, I shop at Vodacom store. Staff are horrible and unhelpful, service is slow.