OBF

Hello. My name is jeremia, m not happy with the service that I'm getting from Vodacom as I bought Samsung s6 edge and it was faulty. Since I've returned the device on the 27 of January 2016 even to this date they haven't credited me my new phone.the maneger escalated the matter but nothing yet.the first JOB no.***8 and the maneger asked them again to give me a new device they booked it again with a new job no.***6.I bought the device cash n they don't treat me as their valued customer. Pls help me to get a refund as I'm not happy at all. M using my phone for business an now my business is struggling due to this matter.