O stars if possible

I purchased data on vodacom,using their vodapay,then money is gone from my account yet I didn't get any help, when you ask their useless Ai Tobi,it makes a call and connect you to an agent, then the agent will tell you to go to the app 24/7 Help and support and once again you find their useless ai system which will again make a call to their agents who keep repeating the same thing and at the end you get no help and it's not the first time this January I tried to get help with vodacom, they take you back and forth and you don't get the help you need