NXTLVL *******

I have been a customer of Vodacom since 1994. This month they decided it would be fun to test my loyalty. Firstly, they debted my bank account an extra R2900 which they can explain but I need to wait 2 weeks for them to pay it back? Do they not realize that this is an unauthorized eft which is tantamount to *****? Secondly, I upgraded 2 of my 3 accounts in December, as I have done every second December for the past 15 years. Now all of a sudden I owe them 2 more months for my hand sets? When I ask the question I get a standard response about upgrades being 22 months etc. but when I ask when I took my last handset I get an. “Oh we see, I wonder why that is?” But gues what. Customer Care can’t fix it and nobody can talk to accounts unless you are in arrears???