BC
Beverley C
1 reviews | Active since Nov 2016
19 Jul 2018, 11:29
Numbers deleted
After falling into arrears with my account due to my husband suffering a heart attack I have been paying what I was able to, I then made an arrangement to pay R600 monthly to get the account up to date and continue(on a balance of R2800). I made the payment. Yesterday I am told my two numbers and e-mail that I have had for many years is deleted( ********** 180 and ********** 01). The phone get put down in my ear. Today I am told the same thing, I am also advised that my numbers are permanently deleted and now I owe R21 000. Really?! Is this how a customer of years gets treated? The consultant has no interest in solving the issue. My e-mail is now gone and I have no access to a statement. Surely when a client advises of the problems they have experienced and then makes an arrangement it is enough?
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Replies (2)
Vodacom's replyOfficial
19 Jul 2018, 12:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Jul 2018, 12:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
BC
Beverley C's updateReviewer Update
22 Jul 2018, 06:00I have still not been contacted to try and resolve this problem. My contact number is ***. Please contact me.
BC
Beverley C's update22 Jul 2018, 06:00
Reviewer Update
I have still not been contacted to try and resolve this problem. My contact number is ***. Please contact me.