1 reviews | Active since Mar 2009
Numbers deleted 1 day after suspention
Events leading to the deletion of cell numbers ***& ***<br> 1 - SMS stating that R1452.94 is due<br> 2 - Request to provide payment date which my daughter provided as 27 Feb 2016. Amount due R1452.94.<br> 3 - Payment of R1452.94 on 2016/03/07<br> 4 - Suspension of both accounts 2016/03/07<br> 5 - Deletion of both numbers from the 2016/03/08 - 1 day later<br> <br> I need some answers:<br> 1) Why does the SMS state amount due as R1452.94 if more is due which can lead to deletion of numbers from network?<br> 2) Why was there no communication that stated that the numbers will be deleted?<br> 3) Why is the numbers not just suspended, why is is necessary to delete them 1 day after suspension?<br> 4) In my almost 10 years as client I always paid my account, my estimate is that the total income from my account amounts to more than R120 000 for Vodacom over the period, things has just been touch since I lost my permanent income but I always try to pay. Why delete my account without any warning, I can understand suspension but not deletion????<br> <br> Please explain to me why my account was deleted and why do I have to go though hell to get my numbers back???
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
