NUMBERS ADDED TO EXISTING ACCOUNT

A consultant at this outlet captured three other cellphone numbers onto our account because the name of the business is similar. I accept everyone makes mistakes but after bringing it to their attention, six days later these numbers are still on our account . We have had this account since Vodacom started, we have been loyal customers of theirs, now we have to prove all sorts of legitimacy. Usually when one opens an account you need to bring all sorts of certified documents - how on earth could this happen. How dare they just add numbers to an existing account without the account holder's permission. The address is also different - we are in Gauteng and they are in Cape Town. It probably took 5 minutes to open this account and so far its taken six days of phone calls and emails and a lot of aggravation and it still has not been resolved. It is an internal error - why put your customers through this when you guys made the mistake. And then we are told that we will get disconnected and blacklisted if this amount is not paid by the due date and the problem is not sorted out. This is how loyal paying customers are treated.