1 reviews | Active since Mar 2016
NUMBER WAS DELETED!! NOT REGISTERED ON THE NETWORK
2 weeks ago I started the process of switching over to prepaid as my 24mth contract with Vodacom expired. I experienced numerous challenges with the 3D call centre who DELETED my nr from the network and who did not change it over to prepaid. CALLED THEM 4 TIMES TO CONFIRM THAT ALL IS IN ORDER. I have spend more than 15 hrs over the phone holding on for the call center's to assist and then get cut off OR being **** to from \switch your phone off for 1 hour then it became 24hrs than it became 48hrs. But REALITY is that my number is deleted since Tuesday 10:00 29/02/2016 saying NOT REGISTERED ON THE NETWORK.. The Vodacom Ilanga Mall could not assist me at all. THE VODACOM CALL CENTRE's does not KNOW how to assist and passes the bug over to the 3D department which is USELESS and if they cannot assist lies buy giving you false names as reference. I have also send numerous emails with no response as yet. I have just had it with Vodacom and is so so frustrated as I am cutt off from the world and had to go and buy another sim to enable me to call the Vodacom Call centre which has brought me nowhere as yet. How will Vodacom restore/undelete my number??? how much longer do I need to wait"
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
