CH
Christelle H

1 reviews | Active since May 2015

01 Sept 2016, 12:44

Number upgraded by a stranger

<p>One of my contract were upgraded by a stranger... I want answers as to who and why someone upgraded my contract that I am currently paying for. Tried to phone the upgrade department. Held on for 60 min and then i was cut of. I will be making a ***** case against Vodacom if i dont get some answers regarding the upgrade that was done..</p>

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Replies (1)
Vodacom
Vodacom's reply01 Sept 2016, 13:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team