Number Suspended, Vodacom says the number has been recycled

My vodacom contract got paid up in full in February 2017. Since 18/12/2017 I can not phone nor sms. If I do try it's says: YOUR CALL HAS BEEN REROUTED TO AN AUTOMATED VOICE MESSAGE SYSTEM. YOUR ACCOUNT HAS BEEN SUSPENDED.

I phoned 082111 and 1946 numerous times and I was told conflicting stories with one saying my problem will be sorted in 48 hrs and others saying my number has been suspended due to non-payments and they decided to recycle my number.

I went to a Vodacom shop in King Williams Town during the holidays and they confirmed that my account was paid up and I was moved to prepaid - they don't know what's going on.

How does a prepaid number gets suspended due to non-payments? What payments? I just smell incompetency from Vodacom.