LM
Lwazi M
1 reviews | Active since Jan 2018
05 Dec 2018, 17:14
Number suspended again
This is my second review in less than a year with the same problem. My vodacom contract got paid up in full in February 2017. Since 01/10/2018 I can not phone nor sms. If I do try it's says: YOUR CALL HAS BEEN REROUTED TO AN AUTOMATED VOICE MESSAGE SYSTEM. YOUR ACCOUNT HAS BEEN SUSPENDED.
I phoned 082111 and 1946 numerous times and I was told conflicting stories with one saying my problem will be sorted in 48 hrs and others saying my number has been suspended due to non-payments and they decided to recycle my number. Can you please sort this problem for good as it is creating a lot of inconvenience.
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Replies (2)
Vodacom's replyOfficial
05 Dec 2018, 18:23 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Dec 2018, 18:23
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LM
Lwazi M's updateReviewer Update
08 Dec 2018, 09:28Can someone at Vodacom please help with this problem I've been contacting your call centre but no one seems to know what my problem is.
LM
Lwazi M's update08 Dec 2018, 09:28
Reviewer Update
Can someone at Vodacom please help with this problem I've been contacting your call centre but no one seems to know what my problem is.