sC
selvan C
1 reviews | Active since Mar 2009
10 Jan 2022, 16:38
Number SR***
Sent a review last year contract supposed to have been canceled today,not done as yet, dealt with a person named ***. This person is clueless. Went on leave in December without sending a confirmation. Sent numerous emails, cannot be bothered to reply. Worst company to have dealt with, from Facebook, Instagram, no one as taken responsibility to cancel my contract Given various excuses. Shocking in this day and age ,Vodacom employs *********** people to represent their organization. They have failed me. Easy to take our a contract, A NIGHTMARE to cancel a contract
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Replies (2)
Vodacom's replyOfficial
11 Jan 2022, 07:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2022, 07:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Jan 2022, 16:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we have escalated your query to our Fibre Cancellation Team. Based on the feedback provided the team has confirmed they have assisted and processed the cancellation. See below:
Initial Contract Start date: 10/01/2020Initial Contract End date: 10/01/2022Initial Contract Term: 24 The service due date is set for 31/01/2022.
Regards Consumer Website Team
Initial Contract Start date: 10/01/2020Initial Contract End date: 10/01/2022Initial Contract Term: 24 The service due date is set for 31/01/2022.
Regards Consumer Website Team
Best regards,
Vodacom's reply17 Jan 2022, 16:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we have escalated your query to our Fibre Cancellation Team. Based on the feedback provided the team has confirmed they have assisted and processed the cancellation. See below:
Initial Contract Start date: 10/01/2020Initial Contract End date: 10/01/2022Initial Contract Term: 24 The service due date is set for 31/01/2022.
Regards Consumer Website Team
Initial Contract Start date: 10/01/2020Initial Contract End date: 10/01/2022Initial Contract Term: 24 The service due date is set for 31/01/2022.
Regards Consumer Website Team
Best regards,