Number revoked and locked

My experience with Vodacom is the worst, my phone was ****** and I reported it to them. When i got another phone and tried to do a simswap they said I must go to the Vodacom store to do it. At that time there was a funeral in my home and I couldnt do back and forths. When I got to the store they told me my number is locked they escalated this matter but still it has not been resolved. It has been over a week now and no one has contacted me. Why do you guys lock a persons number when they work for you, the last time I worked there was in 2013 why not bring my number back so I can port out of your network. My banking has stopped because of the OTP numbers I can't even perform my duties at work because of this number they send authentication on it. You guys have ruined every living being as you have taken away the most previous thing in my life that I cant even change on most platforms. Can someone please contact me regarding unlocking this number and for me to utilize it again, I dont know who else to escalate to now. Even the call centre the the vodacom shop they dont know what else to do. And who authorized and gave permission for that to happen. I cant just leave the company and leave with my number and whose consent did you get to do this. You can call me on ***. And I am not prepared to go the store again I want my number unlocked so I can do a simswap at home