NUMBER PORTING TOOK 4 DAYS AND STILL NOT WORKING

I wanted to port my number from Cell-C to Vodacom. So visited my closest outlet situated in Nedbank building (135 Rivonia Rd) on 16th November. Consultant made me to fill in form to release the number from Cell-C. She sold me a nano sim (for iPhone 5) and told me it will go through that night. But nothing has happened that night. Called her next morning she explained that my number was not archived (I was on Vodacom 3 yrs ago) so she had to cancel this request and try again. Nothing happened that night & Wednesday. So visited again on Thursday the 19th. And consultant told me they had some issues and someone asked her to try using the starter pack for porting and SIM swap after for a nano SIM. So gave me a starter pack SIM and Port went through fine but I cannot receive calls or make calls only SMSs were coming through. So went again today (friday 20th) and they did something and starter pack SIM started working. Then they did SIM swap and not working again. This was around 10:45 am. after followup calls finally it started work around 3pm. Recharged and started using and stopped working around 6 pm. When I contacted them now they are asking me to wait until tomorrow 2 pm