Number porting (Sim Swap) on new contract

I went to Vodacom Waterfront store on Monday 20 July top open a new contract. I specifically asked that I keep my current number and was informed that it will be done. I had to follow up numerous times to determine the progress of my application and it was approved on Wednesday 22 July and I went in to the store to finalize all the details. I again asked that I keep my number and was informed that it would be done.<br> <br> The sim was activated on Friday 24 July and lo and behold, I now have a new number. It is not what I asked for!!! I phoned the call centre and was informed that they can't do the sim swap, I have to go to a store to have it done. I went to Vodacom shop in Canal Walk, stood in line for 15 minutes, only to be informed that I have to go to the same store where I opened the account. Surely the call centre person could have told me that!!<br> <br> It seems to me that everyone is just passing the buck and no one wants to take responsibility and help me sort out this problem. I mean, seriously, how hard can it be. And if it is not possible to have my old number, why was I informed otherwise??<br> <br> Come on Vodacom. Take some responsibility and sort this out. Please!!!