Number porting never done yet being billed for it!

I had ordered a fibre line to be installed at the end of November together with a VoIP service which needed to port my Telkom number to Vodacom. This was never done! According to the *********** fibre team at Vodacom, I had never requested this and it was never captured yet I'm being billed for the service AND paid for the money making porting fee, R150! I demand that porting be completed immediately and all fees incurred thus far to be reversed! I will not be paying two service providers for a non existent telephone line!